Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

While we cannot guarantee that orders can be modified or cancelled once they have been processed online, we will always do our best to accommodate your request. 

To submit a cancellation or change request, please contact our Customer Service team here: psd@smashforth.com.au

Please note that we prioritise sending orders out as quickly as possible, and our team works hard to ensure fast processing and dispatch. This means that if your request comes in after your order has already been processed or shipped, we may be unable to make changes.

We appreciate your understanding and will always strive to provide the best possible solution where timing allows.


Shipping, Returns & Exchanges

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

We only ship to Australia and New Zealand.

Get in touch

Have questions about your order, or a general enquiry?