Refund policy

REFUNDS, RETURNS AND EXCHANGES:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return or exchange, you can contact our customer service team at: psd@smashforth.com.au

Please be sure to include:

• Your order number.
• Your name and contact details.
• Whether you would like an exchange or refund.

If your return is accepted, we’ll send you instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted. 

• Return shipping is customer‑paid for all change‑of‑mind or size exchanges.
• Please be sure to include a note inside your return parcel with your order number and details to help us process it quickly.

• Exchanges are subject to stock levels upon the arrival of your return. 

You can always contact us for any return question at - psd@smashforth.com.au.