Shipping policy

DOMESTIC SHIPPING RATES

Shipping Option		Price
Standard Shipping	Tracked	Free
Express Shipping	Tracked	$15.00 AUD

 

Please ensure that all shipping details are accurate before finalising your order. PSD AUS is not responsible for any delays or losses resulting from incorrect or incomplete addresses. While we will always do our best to accommodate address changes after an order is placed, it remains the customer’s responsibility to verify all information is correct at the time of purchase.

REFUNDS, RETURNS AND EXCHANGES:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return or exchange, you can contact our customer service team at - psd@smashforth.com.au

Please include:

• Your order number
• Your name and contact details
• Whether you would like an exchange or refund

If your return is accepted, we’ll send you instructions on how and where to send your package. 

Items sent back to us without first requesting a return will not be accepted. 

• Return shipping is customer‑paid for all change‑of‑mind or size exchanges.
• Please be sure to include a note inside your return parcel with your order number and details to help us process it quickly.

You can always contact us for any return question at - psd@smashforth.com.au.